A 'stacheless day is a day wasted, and our goal is to 'stachify your wheels as quickly and economically as possible. Orders ship within 2 business days of receipt, and typically on the same day.
All domestic packages are shipped either ground 5-7 days or through our 3-Day option. We try to get staches there as soon as humanly possible.
Shipping charges are calculated during the checkout process, and are based upon shipping method, number of Carstaches ordered, and shipping destination (state). Orders either ship from Henderson, NV.
We offer international shipping through a flat rate program that can take up to 2 weeks depending on customs. If you want to order a whole lot of 'staches please send an emial to email@example.com and we can work something out.
If your Carstache® or Bikestache® arrives in damaged condition, or is defective, we will accept returns within 30 days of receipt. We will only accept returns on products that have not been used.
How do I return a Carstache/Bikestache?
If you believe that the product is damaged or defective, please contact Carstache support by sending an email to firstname.lastname@example.org that includes a detailed written description of the problem. The return process can often be expedited by including a digital image of the damage or defect.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Carstache for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Carstache will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Carstache representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer. Carstache will not reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Carstache support as to how the return should be handled prior to placing the items back in transit to Carstache.